Our ethos is to promote and empower the individual to be as independent as possible in their own home, as well as give respite breaks to carers.
As part of our person-centred support, we can help with personal care including bathing, showering, getting dressed and undressed, changing catheter bags, going to the bathroom or other toileting support, cleaning teeth, styling hair and shaving for example.
All staff maintain privacy, dignity, compassion and professionalism when supporting an individual to meet their needs. All care will be discussed with you fully and agreed upon together, in co-production, with a specially trained Senior Care Practitioner. They will create a care plan for you and ensure that this is delivered by your Carer Support Worker. We pay particular focus to the little details that make a big difference – recording how you like to take your cup of tea/coffee is one of the questions we ask!
Everything we do, we will ask consent for and ensure that you understand and are happy with your care plan. We will review regularly and amend any care to meet your needs on an ongoing basis.
On occasion, we may also support with specialised personal care such as helping a person with oxygen therapy and our staff will be specifically trained as needed.
Find out more about how we can help you by calling our care team.
Thank you for your prompt response to my request for assistance, the excellent service provided and the high quality of care provided by my care workers.
We wanted to convery our sincere and heartfelt thanks for the care and attention given to 'name' from your wonderful band of Carers. I couldn't have managed without their help and I have a lot of happy memories from their visits. They are a credit to your organisation. Please convey our love and appreciation to them all.